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Buy now, pay later with Sezzle Learn More

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Contact

How Do I Contact Minky Mamas Customer Support?

We would love to hear from you! To reach Minky Mamas Customer Support we have the following contact options:

Email: minkymamas@gmail.com

Chat: Message us on our Facebook Page here

Shipping Questions

How do I change my address?

We'd be happy to help you with that! 

Please be aware that if your order is processing, or has already shipped, we may not be able to re-direct your order! 

Payment Questions

Do You Offer Gift Cards?

We do! To order visit this link here. If you have any further questions please reach out to us! 

Email: minkymamas@gmail.com

Chat: Message us on our Facebook Page here

What is Sezzle?

Sezzle 101

Sezzle provides you with a payment option where you can buy now, and pay later.

When you place an order through Sezzle, our unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "down payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest on pay-in-4 for over 48,700 brands, no up-front or hidden fees as long as you pay off your installments on time. We only charge fees if a payment fails or you need to adjust the date of your payments more than once per order. 

When your order is placed, Sezzle pays the merchant in full for the order immediately—so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times.

Our checkout is straightforward - simply shop at a merchant that offers Sezzle, select "Sezzle" at checkout, and we walk you through the rest of the process. The best way to find brands that offer Sezzle is through the Sezzle app. To learn more, visit: https://sezzle.com/app or download the app by clicking here.

Getting started

To become a Sezzle shopper, you must:

Be 18 years of age or olderHave a US or Canadian phone number that can receive textsBe able to verify your email address Have a non-prepaid payment method availableFor shoppers in the US and Canada, this can be a debit card or a credit card

Sezzle does not impact your credit score. We may run a soft credit check (or "soft inquiry") to determine your spending power, but there is no negative impact to your credit score.

*Please note: bank accounts cannot be used to create a Sezzle account, nor to place orders, but can be set as default payment methods for further scheduled installments. 

If you're ready to get started, click here to sign up! If you've already signed up, click here to get shopping!

Returns, Exchanges, and Refunds

How Do I Return My Order?

Due to the nature of our handmade products, all purchases are final. If your product is damaged upon receiving it, you may send it back for us to repair. This must be done within 90 days of purchase and we will email you a prepaid shipping label for the return. If it’s after 90 days, you will be responsible for the shipping costs (both to send it to us and for us to send it back to you), but we can still fix it. We do not do returns or exchanges on products where you want something different in sizing, fabric, product, etc.

Email: minkymamas@gmail.com

Chat: Message us on our Facebook Page here

Route

What is Route?

Route adds order benefits like free visual package tracking and package protection to improve your delivery experience. We’ve partnered with Route to give our customers the best possible order experience with Minky Mamas.

How do I track my packages? Visual Tracking™ in the Route mobile app gives a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. No digging through email for tracking numbers – dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.

What if my package is damaged or lost? You can easily file an issue with Route Protect for a lost, stolen, or damaged package here Route added to your order at checkout means that your packages are protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution.

How will I get my refund from Route Protection? When you file an issue with Route Protect for a lost, stolen, or damaged package, it will be reviewed for approval for a refund within 1-2 business days. Note: When refunding an item, Route covers the exact price you paid for the item(s) minus any discounts. Shipping costs, the service fee, and taxes are not included.

Who do I contact if I have Route questions?File an issue with Route for a lost, stolen, or damaged package on the Route app or via the web here. For any other questions about Route package protection contact them here. Route added to your order at checkout means that your order is protected against being lost, damaged, or stolen. Visual Tracking™in the Route mobile app gives a real-time view of where all of your packages are.

How long do I have to report a lost, missing, or undelivered package to Route?

Adding Route to your order at checkout means that your order is protected against being lost, damaged, or stolen. Please ensure you report an issue within the respective deadlines:

Damaged: Within 15 days of when the package was marked delivered
Lost: Between 7* and 60 days from the last tracking update
Stolen: Between 5* and 15 days of when the package was marked as delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered

Need additional Help?

Email: minkymamas@gmail.com

Chat: Message us on our Facebook Page here

What is the Additional Charge on My Order?

The surcharge you might be seeing on your statement is most likely our Route Protection Service Fee. The service fee supports order benefits from Route Package Protection that include visual package tracking, protection against loss or damage, and an absolute satisfaction guarantee. This fee is included in your total at checkout, but it is charged separately on your bank statement.

For more information on the benefits of a Route protected order please visit here.

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