At Minky Mamas, we take great pride in the quality of our handmade minky products. Due to the nature of our mostly one-of-a-kind handmade products, all purchases are final. If your product is damaged upon receiving it, you may send it back for our team to repair. This must be done within 90 days of purchase. Our Customer Care Team will email a prepaid shipping label for the return. If it has been over 90 days, Minky Mamas will not cover shipping costs. In this case, customers will be responsible for the shipping costs (both to send the damaged item to Minky Mamas and to have the product reshipped to the address on file). Minky Mamas does not do returns or exchanges for different sizes, fabrics or products.
Please contact our Customer Care Team right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.
Ineligible Items
- Open Box and final sale items
- One-of-a-kind products with 1 item in stock
- Made-to-Order (MTO) items
- Gift cards
- Items damaged through normal wear and tear
Ways to Return
Minky Mamas Warehouse Outlet does not accept returns of any kind. All sales are final due to the nature of our custom handmade products.
By mail — Items shipped by mail that were damaged or unknowingly defective upon opening the package may be returned by mail. Minky Mamas will issue a prepaid shipping label within 90 days of receiving a package. After 90 days and depending on the reason for return, customers will be responsible for return shipping and processing costs.
Start a Return for Damaged Items
If your item(s) were damaged upon receiving them, you will need to contact Minky Mamas Customer Care Team to get approval and a prepaid shipping label sent to you for the return. Please reference the contact information below.
Proof of Purchase
A valid proof of purchase is required in the rare cases a refund is approved for eligible items. Minky Mamas will accept all of the following as proof of purchase.
- Original paper or gift receipt
- Electronic receipt
- Original packing slip (with order number visible)
- Order number
Refunds
In the rare case that a refund is approved our Customer Care Team will issue a refund. All Refunds will go through an approval process with Minky Mamas Management Team.
Original receipt — Returns with an original receipt will be refunded in the original form of payment that is on file from the time of purcahse.
Shipping and processing fees are nonrefundable.
Price Adjustments
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
International Returns
Online returns and in-store returns are only available for items that were shipped to the United States. If you would like to return eligible items that were shipped to other countries, you must receive a return authorization from our Customer Care Center.
To start an international return, please contact our Customer Care Center by email.
Contact Information
Email: hello@minkymamas.com
Facebook Messenger - Visit the Minky Mamas Facebook page - https://facebook.com/minkymamas